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About ITIL® V4 Foundation
This ITIL 4 Foundation course builds foundational knowledge of service management concepts, guiding learners through the latest ITIL 4 principles, practices, and lifecycle stages. The training includes real-time service scenarios and implementation strategies. Designed for professionals in IT support, development, and management roles, it ensures preparation for the ITIL 4 Foundation Certification exam while promoting IT-business alignment.
Concord NC
Mode Of Training
- We can customise the training
- Flexible pricing options
- 24x7 learner assistance and support
- We can deliver both In-Person or Live Online
- Pay after the training completion Contact Us
Live Online Training
$ 1075 $1505
- Instructor-led virtual classes for interactive learning
- Digital courseware and ITIL 4 Foundation mock exams
- Flexible batch timings with online access to recorded sessions
- Support for ITIL certification exam application and preparation
- We can customise the training
- Flexible pricing options
- 24x7 learner assistance and support
- We can deliver both In-Person or Live Online
- Pay after the training completion Contact Us
What you will learn
- Core principles of ITIL 4 and IT service management
- Roles and responsibilities in the ITIL service value system
- Application of service lifecycle components in real environments
- Readiness to take the ITIL 4 Foundation Certification exam
Course Content
SterlingNext offers ITIL training courses designed for IT professionals aiming to gain an in-depth understanding of IT service management. The ITIL 4 Foundation course equips learners with the ability to implement service lifecycle practices and improve business outcomes through value-focused delivery. Course content is structured around the ITIL 4 framework, ensuring relevance and practical application.
ITIL Foundation Certification Course Objectives
- Understand guiding principles of ITIL service management
- Learn the structure of the service value chain and processes
- Prepare for the ITIL foundation certification exam with confidence
- Apply ITIL 4 Foundation concepts to support real IT operations
What SterlingNext Offers
- Engaging sessions led by experienced ITIL professionals
- Complete syllabus coverage as per ITIL v4 certification standards
- Access to mock tests and scenario-based learning
- Personalized support to clear the ITIL foundation exam
ITIL Certification Benefits and Skills Acquired
- Recognition through globally accepted ITIL certifications
- Enhanced skills in process improvement and service design
- Competitive edge in IT operations, service desk, and governance roles
- Eligibility for advanced ITIL modules post-foundation level
ITIL 4 Exam Overview and Certification Weightage
The ITIL 4 Foundation Certification exam consists of 40 multiple-choice questions with a 60-minute time limit. Candidates must score 65% or higher to pass. The exam evaluates:
- Key concepts of service management (15%)
- The ITIL 4 service value system (30%)
- Guiding principles and governance (35%)
- Continual improvement and practices (20%)
SterlingNext training emphasizes each section to ensure balanced coverage and exam success.
Conclusion
Advance your career with SterlingNext's ITIL 4 Foundation Certification course. Build strong foundations in service management, increase workplace value, and gain a globally recognized credential. Whether starting in IT or advancing within the field, this course ensures you gain practical skills to lead effective service delivery using ITIL best practices.
Download Course Agenda And Company Brochure
Course Agenda
Company Brochure
Review
A foundational credential introducing service management principles, service value systems, and key ITIL 4 concepts.
Ideal for IT professionals, service desk managers, support engineers, and those new to ITIL practices.
ITIL 4 builds on previous versions by integrating Agile, DevOps, and digital transformation elements.
The ITIL certification exam includes 40 MCQs; a passing score of 65% is needed within 60 minutes.
Yes, both self-paced and instructor-led formats are available for ITIL training.
You may retake the ITIL 4 exam as needed; fees may apply for multiple attempts.
No formal ITIL prerequisites; basic IT knowledge is recommended for effective learning.
Pricing varies by region and training provider; SterlingNext offers bundled pricing with training.
Frequently Asked Questions
Core ITIL principles, service value system, lifecycle management, and real-time case studies.
Yes, ITIL certifications are accepted across industries and geographies for ITSM roles.
Valid for life; optional advanced ITIL certifications available for further progression.
Yes, post-foundation, learners can pursue intermediate and specialist ITIL certifications.
Better service efficiency, alignment with business goals, and enhanced ITIL career growth.
Yes, simulated ITIL 4 foundation assessments help boost readiness.
System admins, service managers, support staff, and consultants working with ITIL frameworks.
Absolutely; ITIL foundations certification is designed to introduce core concepts to entry-level professionals.
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