ITIL 4 Specialist: Create, Deliver and Support Certification Training Course

This course introduces learners to service value streams and the collaborative practices required to deliver customer-focused outcomes. The training addresses service design, team culture, stakeholder communication, and technology enablement.

Course Objectives

• Develop efficient service delivery models within IT organizations
• Improve team collaboration and customer engagement
• Align practices with organizational goals for better service value
• Build readiness for the ITIL 4 CDS Certification exam

What SterlingNext Offers

• Certified ITIL instructors with industry experience
• Customized ITIL CDS training materials and practice exams
• Online and classroom flexibility for learner convenience
• One-on-one mentorship for certification and career guidance

Key Learning Modules

• Managing Service Performance and Quality
• Value Stream Mapping and Optimization
• Team Collaboration and Communication Practices
• Service Design, Development, and Transition

Certification Path and Exam Details The ITIL 4 Create Deliver and Support exam is part of the Managing Professional stream. To earn certification:

• Prerequisite: ITIL 4 Foundation certification
• Format: 40 multiple-choice questions
• Passing Score: 70% (28 correct answers)
• Duration: 90 minutes
• Delivery: Online proctored or classroom-based

Benefits of Certification

• Recognition as an ITSM professional in delivery and support
• Qualification for roles like Service Manager, IT Operations Lead, and Delivery Consultant
• Strong understanding of value-driven IT service management
• Pathway toward achieving full ITIL 4 Managing Professional status

Career Outcomes and Industry Application Certified professionals often pursue roles such as:

• Service Delivery Manager
• IT Support Manager
• Operations Lead
• Technology Implementation Consultant These roles span industries like banking, IT services, telecom, and government where ITIL 4 service management is applied.

Salary Expectations 

Professionals with ITIL 4 Create Deliver and Support certification can earn between $90,000 to $120,000 annually, depending on experience and job function. Certification enhances credibility and increases promotion opportunities.

Course Duration

The course duration typically ranges from 1 to 4 weeks, based on the selected format (intensive bootcamp, online, or hybrid). It includes comprehensive lectures, practice assessments, and exam coaching.

Eligibility and Prerequisites

• Must hold a valid ITIL 4 Foundation certification
• Recommended 1–2 years of experience in IT service management
• Ideal for professionals in IT operations, service desk, or delivery roles

Conclusion

The ITIL 4 Specialist Create Deliver and Support training equips professionals with the tools to efficiently manage IT services and deliver business value. With expert-led sessions, hands-on modules, and full exam support, this course empowers learners to take on key ITSM roles and contribute to continuous improvement. Enrolling in this course is a strategic move toward career advancement in IT service management.