About ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist Drive Stakeholder Value course is designed to guide IT and service management professionals through the journey of engaging stakeholders and fostering value co-creation. This course dives into managing customer and user expectations, establishing trusted relationships, and translating stakeholder needs into actionable services. Through ITIL 4 DSV training, participants learn to map customer journeys, influence behaviors, and drive service demand through positive engagements.
Mode Of Training
Sanford FL
- We can customise the training
- 24x7 learner assistance and support
- Deliver both In-Person or Live Online
- Pay after the training completion
What you will learn
- Master stakeholder engagement strategies aligned with ITIL 4 training
- Apply tools and techniques to map and optimize customer journeys
- Understand service relationships, behavioral influence, and value realization
- Prepare for the ITIL 4 Specialist Drive Stakeholder Value certification exam
Course Content
This module focuses on understanding customer journeys, stakeholder behaviors, and service interaction strategies. It teaches the design of effective communication, value co-creation, and the management of expectations throughout the service lifecycle.
Course Objectives
- Enable collaboration with stakeholders for shared value creation
- Equip professionals with the knowledge to shape demand and define service offerings
- Provide tools to manage user communities and enhance satisfaction
- Develop skills for continual engagement and relationship management
What SterlingNext Offers
- Certified instructors with real-world ITIL 4 experience
- Comprehensive study guides and ITIL 4 Specialist Drive Stakeholder Value resources
- Flexible course schedules – weekdays, weekends, or self-paced
- Access to practice exams, revision sessions, and community forums
- Full support for registration and ITIL 4 certification process
Key Learning Modules
- Stakeholder journey mapping and engagement practices
- Service relationship modeling and expectation management
- Communication strategies and customer experience design
- ITIL 4 Specialist application in real-world value co-creation
Certification Path and Exam Details
ITIL 4 Specialist Drive Stakeholder Value certification is one of four modules required to become an ITIL 4 Managing Professional (MP). To earn this certification:
- Prerequisite: ITIL 4 Foundation certification
- Exam Format: 40 multiple-choice questions, closed book
- Passing Score: 70% (28 correct answers)
- Exam Duration: 90 minutes
- Delivery: Online proctored or in-person
- Language: English
Benefits of Certification
- Recognition as an expert in stakeholder engagement and value delivery
- Qualification for roles in service design, service delivery, and relationship management
- Improved communication and interpersonal skills for IT professionals
- Enhanced organizational performance through better stakeholder alignment
- Pathway toward becoming a certified ITIL 4 Managing Professional
Career Outcomes and Industry Application
Certified professionals in ITIL 4 Specialist Drive Stakeholder Value are well-positioned for roles such as:
- Service Relationship Manager
- IT Service Manager
- Customer Experience Specialist
- IT Consultant or Business Relationship Manager
Industries including IT services, banking, telecom, healthcare, and government seek certified experts to improve service delivery and engagement strategies.
Salary Expectations
According to industry data, professionals with the ITIL 4 Specialist Drive Stakeholder Value certification earn:
- $85,000 to $115,000 annually on average
- Salaries vary based on location, experience, and job role
- Certification increases prospects for promotions and high-value projects
Course Duration
Training for the ITIL 4 Specialist Drive Stakeholder Value course typically spans 1 to 2 weeks, depending on the selected format (intensive, online, or self-paced). It includes lectures, hands-on activities, and exam preparation sessions to ensure exam readiness and practical understanding.
Eligibility and Prerequisites
- Must hold a valid ITIL 4 Foundation certification
- Recommended 1–2 years of experience in IT service management
- Ideal for professionals working in client-facing, service delivery, or support roles
- No coding or technical background required
Conclusion
ITIL 4 Specialist Drive Stakeholder Value certification helps IT professionals enhance their ability to build meaningful service relationships, align business and customer goals, and deliver measurable value. With expert-led ITIL 4 training, hands-on learning, and complete exam support, SterlingNext prepares you to take a strategic role in service management. Whether you're pursuing career growth or aiming to complete the Managing Professional track, this course provides the tools to succeed.
Download Course Agenda And Company Brochure
Course Agenda
Company Brochure
Review
It focuses on stakeholder engagement, journey mapping, and co-creating value through effective communication. The course supports meaningful collaboration across the service value chain.
IT professionals in customer-facing, service design, delivery, or relationship management roles will benefit most. It is ideal for those aiming for strategic roles in service management.
Yes, learners must hold the ITIL 4 Foundation certification. Prior experience in ITSM is highly recommended.
The course usually runs for 1 to 2 weeks, depending on the training format and learner pace.
It includes 40 multiple-choice questions, is closed book, and must be completed in 90 minutes.
Yes, it's one of the four modules required to earn the ITIL 4 Managing Professional designation.
The exam typically costs between $350–$450, depending on the training provider and location.
Yes, SterlingNext offers both online interactive sessions and self-paced learning options.
Frequently Asked Questions
Yes, you’ll receive an official ITIL 4 certification upon passing the exam.
It stands for Drive Stakeholder Value, one of the specialist modules in the ITIL 4 framework.
It teaches how to influence behavior, manage expectations, and guide customer journeys effectively.
Yes, SterlingNext provides in-person instructor-led sessions with hands-on learning resources.
Learners get access to study guides, video modules, quizzes, and mock exam practice sets.
Yes, the exam is available in a proctored online format and can be scheduled flexibly.
Roles include Service Manager, Customer Experience Lead, and Business Relationship Manager.
Yes, it includes full-length mock exams, quizzes, and exam simulations for thorough preparation.
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